TERMS AND CONDITIONS Liability and Parental Responsibility You as a parent/guardian are responsible for the safety of yourself, your child and any other children with you for the duration of your visit to the pool facility. The only exception to this is during your child's class time in the water where they are under the supervision of their instructor. We do not assume responsibility for you, your children, or any other visitor that may be with you at the lesson. This includes children waiting for their lessons, dressing after lessons, and any other children you may have brought to the pool. All siblings and guests must remain at your side. There is NO RUNNING allowed around the pool. Playing on the steps, or swimming in the pool before or after the lesson is not allowed and the use of phones on poolside is strictly forbidden. Please ensure you wear flip flops or pool shoes while on deck.
Please provide accurate information of your child's medical health. We rely on the information we are given regarding your child’s health and any conditions/allergies etc. your child may have. Please advise your Instructor before they enter the water if your child has had any signs of illness, injuries, or taken any type of medication in the past 24 hours. Please do not give your child a meal within 2 hours prior to their scheduled swim lesson as this can sometimes cause cramps or in more sever cases vomiting. How long will it take my child to learn how to swim? Swimming is a lifelong skill as well as a lifesaving skill. All children progress at different speeds and it is important that the focus is not on the movement through the levels of ability, but progression within their level. Parents/Guardians who bring their children to the pool outside of swim lessons will always observe a faster pace of progression and confidence with their sklill sets, simply by allowing their child to move through the water of their own accord. Children who may have to repeat a level simply need more time to grasp these specific skills and stamina, in some cases repeating a level 3 times is quite common as there are alot of skills to cover. Arrival at the pool Please arrive no earlier than 10 minutes before the start time of your lesson. Allow time to get your child changed, to go to toilet etc. Your lesson time begins at your scheduled time. If you arrive late, we can only give you the remainder of your lesson time. Re-enrollment Before the end of the current term, we will contact you via email to notify you of the beginning of re-enrolment for the upcoming course, we ask you to respond promptly and pay the course fee outlining your INVOICE NUMBER for the transaction so we can assign the payment to your swim account.
Cancellation policy If you wish to cancel your place in swim lessons, you may do so by contacting us at bubb. However €50 of each course fee is non-refundable and is typically taken as a deposit to hold you place. This applies to September term bookings as our other courses fall one after the other.
Our aim is to provide a SAFE, FUN and stimulating learning environment. In the event that you need to make a complaint, please email email@example.com so we may address this as soon as possible. here to edit.